Table of Contents

1. How do I trigger an SMTP mail feed back to my server ... ?
2. Where can I find the dial in access numbers for my service?
3. My POP mailbox password is lost, what do I do ... ?
4. My web site has moved, how do I get the pointers changed ... ?
5. I would like to move to you as my ISP, what's the process ... ?
6. My web space password is lost, what do I do ... ?

How do I trigger an SMTP mail feed back to my server... ?

To trigger an SMTP mail run for your domain name you must first be dialled in on the mail access internet dial in account. Then you need to configure the server to send a dequeue command to our upstream relay server. The server to use for this is woodstock.1st-solution.net on IP address 195.217.213.4. The server uses ETRN for mail dequeue, which means a typical command to send to it would be ETRN mydomain.com, where mydomain.com is your domain name

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Where can I find the dial in access numbers for my service... ?

The dial in access numbers are updated from time to time and can be found here.

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My POP mailbox password is lost, what do I do... ?

If you have lost your POP3 password then the password will need to be reset. To do this you will need to send a fax to us on 01256 382701 on your company headed paper and signed by an authorised signatory of the company. The fax should list the mail box user name, the domain name on which it is setup and what you would like as the new password. Updates take typically 8 working hours to complete.

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My web site has moved, how do I get the pointers changed... ?

To get your web site pointer changed please fax us on your company headed paper the old address that the site was pointed to and the required new address. We will then update the necessary forwarding to make your new site visible. Domain forwarding changes are charged at £20.00 plus VAT, so we will need your credit card details or customer account included on the fax to process the changes.

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I would like to move to you as my new ISP, what's the process ... ?

If you have an account with a DNS hosting company who allows you access to the DNS records via a control panel or similar then we can advise what modifications you will need to set to move the mail and web settings over to us by phone. If no such facility is available then the domain will need to be transferred into us. The process for a .com move may involve a charge from the old ISP and the requirements to make the transfer differ between ISPs, you will need to speak to them to find out. For .co.uk you will need to ask the existing ISP to change the IPSTAG on the domain to our IPSTAG which is 1STSOL.

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My web space password is lost, what do I do ... ?

If you have lost your web space  password then the password will need to be reset. To do this you will need to send a fax to us on 01256 382701 on your company headed paper and signed by an authorised signatory of the company. The fax should list the web space user name, the domain name on which it is setup and what you would like as the new password. Updates take typically 8 working hours to complete.

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